Customer Service

 

Shipping

We will endeavor to dispatch your order within 48hours of receiving payment. Below are the rates for freight within NZ. Please use sportsmall@xtra.co.nz  to contact us if you require a quote for shipping to Australia, Fiji or any other Oceania country.

Weight

Short Haul

(Auckland)

Long Haul

(North Island)

Inter Island

(South Island)

Up to 5kg $9.00
$13.50
$16.50
Over 5kg $12.50
$19.00
$23.50
Over 15kg $16.00
$23.00
$27.50

 

Delivery

We will not deliver to a Post Office Box or any address in which we deem suspicious.  We ship our goods using Peter Baker Transport for New Zealand deliveries or NZ Post International Express for overseas deliveries.  Should you feel that your goods do not arrive in good condition please feel free to contact us via email sportsmall@xtra.co.nz  We are not responsible for loss or damage to goods that are delivered to an incorrect address.


Returns

Within 30 days of delivery, you may return any item you purchase in new condition with original packaging for a full refund. We'll notify you via e-mail of your refund once we've received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 business days of receiving your return.

Warranty

Should you discover any defects in your product, please contact sportsmall@xtra.co.nz and we will help arrange a replacement as soon as possible. We also provide a 1 year replacement guarantee against manufacturing defects. When replacements are not available, we may, at our discretion, provide a complete refund.

Privacy

Your privacy is very important to Sportsmall Ltd. With that in mind, we have established and implemented information handling practices that we believe are consistent with the highest standards and best practices of organisations doing business on the Internet. This privacy policy describes the practices that apply to our site, including, specifically, the information we collect about you, when and how we collect that information and what may happen to that information.
•    We will not collect personally identifiable information like your name, e-mail and mailing address and telephone number ("Personal Information") without your knowledge and permission;
•    We will not disclose your Personal Information to third parties unless you have authorised us to do so;
•    We will take reasonable steps to protect the security of the Personal Information we collect from you.

Personal Information

Sportsmall Ltd does not collect personally identifiable information on our website, such as your name, address, e-mail address or telephone number, without your knowledge. Such information is collected only when you knowingly and voluntarily submit it to us (as, for example, when you contact us via e-mail). Sportsmall Ltd uses such voluntarily submitted information for the purposes for which it was submitted.
When you place an order with Sportsmall Ltd we will ask you to provide certain information about yourself, such as your name, mailing address, or e-mail address. The personal information you submit when placing your order is treated as confidential. We use this information to process your transaction, and we share the information with Visa, MasterCard and PayPal etc. in order to process your order.

Security

Sportsmall Ltd uses stringently tested technologies to ensure the security of information transmitted via our web site and maintained in our possession. When you place your order "checkout" you will see a lock icon appear on the status bar of your browser. This indicates that the data that is submitted is encrypted while in transit and so cannot be viewed by anyone other than us. In addition, when we receive that data, it is stored on a separate location to the web server so that it can only be accessed by us.

Contact us

You can contact sportsmall@xtra.co.nz  for any queries or phone Darren Soroka  0800566277 mobile 021-893-088.